Refund Policy

Refund Policy Our refund policy is valid for a period of 7 calendar days from the date of purchase. If you receive your order and are not satisfied, you may return the product for a refund within this timeframe. Unfortunately, if 7 days have lapsed since your purchase, we cannot offer you a refund. Eligibility Requirements To qualify for a refund, returned items must meet the following criteria: • The product is defective or not as described. • The product remains unopened and in its original packaging. • The product is completely unused. • The product has not been damaged. All returns are subject to a thorough inspection upon receipt. We reserve the right to decline a refund if the returned product fails to meet any of the criteria listed above. Non-Returnable Items Refunds are only applicable to regular-priced items. Unfortunately, all sale or clearance items are final sale and cannot be returned or refunded. Return Shipping Process • Prior Authorization Required: You must contact us first to initiate a return. The mailing address for returning your items will be provided to you only after you have contacted us and your return request is authorized. • Shipping Costs: You are solely responsible for paying the shipping costs associated with returning your item. Original and return shipping costs are non-refundable. • Packaging and Transit: You must ensure the goods are securely and properly packaged to prevent any damage while in transit. If the product is found to be damaged during return transit, or used beyond what is necessary for a reasonable inspection, your refund request may be rejected. Contacting Us If you have any questions or wish to initiate a return under this Refund Policy, please reach out to us via our Website's contact form or send an email directly to: Email: cs@malayajewelry.com This document was last updated on May 6, 2026